All Polices

Zero Tolerance

We have a zero tolerance towards abusive patients.

 

Accountable GP

Patients are all registered with Dr Abbas Amole as their accountable GP.

Patient Access and Proxy Access

A unique new feature has been released for Patient Access; you can now request to act as a proxy for children, relatives and dependants that you care for using Patient Access.

This enables a parent, family member or carer to act on behalf of the patient with their access tailored accordingly.

The proxy feature has gone through rigorous analysis to ensure there are no data privacy risks.

Appointment booking, repeat medication requests, messaging and, where applicable, access to medical records, can easily be accessed by the proxy once a relative or person has been linked.

Third Party Consent

If you are making an enquiry on behalf of a patient, or your enquiry involves the medical care of a patient, then the consent of the patient will be required.

Please complete our Third Party Consent form linked below and return it to the practice or email it to us at clinicalinfo.m91654@nhs.net

Third Party Consent [PDF]

Online Access to Medical Records

We know that getting to your local GP practice isn’t always easy if you have a busy schedule. So our online GP services are designed to pair you with the most appropriate medical assistance for you, with just a few clicks.

If you want to be able to access your medical records online please complete and return our Online Access form linked below to clinicalinfo.m91654@nhs.net

Online Access to Medical Records [PDF]

Mission Statement

About Us

We are Pelsall village surgery in the centre of pelsall village. Our mission is to improve the health and wellbeing of patients in our area through the provision of high quality, readily accessible, General Practice services.

We will continue to invest in our practice staff, diversifying and developing our staff’s skills and knowledge base to ensure that we have a skilled, resilient and adaptable work force to meet the needs of our local patients and community.

We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects, learning and teaching.

Our Values

We are caring

Our patients are at the heart of all that we do and all that we try and do.

We respect and value everyone by engaging with the local community and local resources where possible, we celebrate peoples’ differences and provide equality of opportunity for all without discrimination or prejudice

We are innovative

We constantly review the service we provide and welcome patient feedback.

We use all available resources and technology to provide the best service we can.

We nurture innovation, lead on learning and development.

We are professional

We strive to achieve the highest level of medical care for our patients and responsive to medical needs both for the individual and for the community as a whole. We maintain our professional learning and follow guidelines provided by our colleagues in the NHS and co operative organisations.

We are accountable

We ensure we take responsibility for our actions and are open and transparent to the people who are registered with our practice. 

We are fair

We are consistent in the way we deal with people, both patients and staff, we are show consideration, compassion by being patient and understanding valuing each person as an individual.

GP Earnings

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Pelsall Village Surgery in the last financial year was £126,423 before tax and National Insurance.

This is for 1 full-time GP.

Complaint Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this GP surgery, please let us know. This includes Primary Care Network staff working as part of our GP surgery. We operate a complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.

How to complain

We hope that most problems can be sorted out easily and quickly when they arise and with the person concerned. For example, by requesting a face-to-face meeting to discuss your concerns.

If your problem cannot be sorted out this way and you wish to make a complaint, we would like you to let us know as soon as possible. By making your complaint quickly, it is easier for us to establish what happened. If it is not possible to do that, please let us have details of your complaint:

  • Within 6 months of the incident that caused the problem; or
  • Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

Complaints should be addressed to the GP surgery team verbally or in writing to the Practice Manager. Alternatively, you may ask for an appointment with the GP surgery to discuss your concerns. They will explain the complaints procedure to you and make sure your concerns are dealt with promptly. Please be as specific as possible about your complaint.

Complete Our Complaint Form [PDF]

Easy Read Complaints NHS

What we will do

We will acknowledge your complaint within three working days. We will aim to have investigated your complaint within ten working days of the date you raised it with us. We will then offer you an explanation or a meeting with the people involved, if you would like this. When we investigate your complaint, we will aim to:

  • Find out what happened and what went wrong.
  • Make it possible for you to discuss what happened with those concerned, if you would like this.
  • Make sure you receive an apology, where this is appropriate.
  • Identify what we can do to make sure the problem does not happen again.

Complaining on behalf of someone else

We take medical confidentiality seriously. If you are complaining on behalf of someone else, we must know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable (because of illness) of providing this.

Complaining to Black Country Integrated Care Board

In the event of anyone not wishing to complain to the practice they should be directed to make their complaint to:

Telephone: 0300 0120 281
Email: bcicb.time2talk@nhs.net
Writing to us at: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH

In those cases where the complaint is made to the Black Country Integrated Care Board the practice will comply with all appropriate requests for information and co-operate fully in assisting them to investigate and respond to the complaint.

NHS England no longer take patient complaints.

Unhappy with the outcome of your complaint?

If you are not happy with the way your complaint has been dealt with by the GP surgery and NHS England and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.

To take your complaint to the Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033